MONITORING AND ASSURANCE FOR IT OPERATIONS
Monitor and optimise end-to-end network and CCaaS performance.
Real-time observability is the fuel of modern contact center success.
From the agents on the front lines to the IT teams who focus on back-end metrics. Knowing what happens as it happens through real-time monitoring gives you necessary information to continuously improve your CX.
Take the guesswork out of agent performance.
Detect issues as they arise and help the agent navigate challenges
Turn agents into experts.
At the end of the day, we all want to feel like we know what we’re doing in our jobs. Arm your agents with the information they need to troubleshoot technical issues.
Curb costs that exceed expectations
Gain insights into contact flows to streamline and optimize customer journeys and the microservices that unpin them.
Automate testing and assurance to manage continuous deployment
Troubleshoot issues with real time data
Gain user feedback directly from Agents
For Network Engineers
Get all the data you need in simple, easy to use dashboards
Set workflows to trigger notifications on what matters
Get valuable insights into issues to speed resolution
For Service Managers
View dashboards, run reports and track issues in real time
Monitor service levels and measure performance SLAs.
Gain insights into end-to-end agent and customer experience.
The economic impact of CCaaS monitoring and assurance
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