CCAAS FOR HOME WORKING
Looking for the best CCaaS for home working agents?
All you need is your CCaaS platform, a laptop and an internet connection.
Modern cloud contact centers are accessible from virtually any location, meaning your business can have a complete, operational contact centre via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact centre roles and activities.
For Agents
-
Receive inbound calls
-
Make outbound calls
-
Interact from any location
For Supervisors
-
Monitor agents in real time
-
Coach agents as in the office
-
Stay aware of any technical issues
For Managers
-
View dashboards, run reports
-
Monitor service levels
-
Listen to call recordings
OPERATA WHITEPAPER
10 essential home working considerations for Amazon Connect
Get instant access to our complimentary whitepaper
Learn how to optimize your cloud contact centre for optimum voice quality, agent and customer experience.