AMAZON CONNECT FOR HOME WORKING

Looking for the best CCaaS for home working agents?

All you need is Amazon Connect, a laptop and an internet connection.

 
Amazon Connect is accessible from virtually any location, meaning your business can have a complete, operational contact centre via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact centre roles and activities.
Agent

For Agents

  • Receive inbound calls
  • Make outbound calls
  • Interact from any location
ITSupport

For Supervisors

  • Monitor agents in real time
  • Coach agents as in the office
  • Stay aware of any technical issues 
CSuite

For Managers

  • View dashboards, run reports
  • Monitor service levels
  • Listen to call recordings

 

 

 

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OPERATA WHITEPAPER

10 essential home working considerations for Amazon Connect

Get instant access to our complimentary whitepaper

 
Learn how to optimize your cloud contact centre for optimum voice quality, agent and customer experience.

 

 

AMAZON CONNECT & OPERATA

Better Together

Operata gives IT teams and Contact Center managers the tools they need to deliver the best possible customer experience. 

Boost Agent Productivity

Boost Agent Productivity

Capture agent feedback and suggest fixes in real-time. Fewer issues, happier agents and better CX. 
Faster MTTR

Faster Mean Time To Resolve

Correlate data sources to gain insights, identify issues, determine root causes and resolve them quickly.
Control Service Quality

Control Service Quality

Independently measure performance SLA’s for contact centers, agents, BPO, MSP, partners & carriers you rely on.
Speed Time To Value

Speed Time-to-Value

Gain insights to confidently transform Amazon Connect, underlying systems, third parties or end-user devices.
Lower Costs

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend and measure what matters.
Optimize Your AI Investment

Optimise Your AI Investment

Deliver the audio quality required to get the most from transcription, sentiment analysis, agent assistants & more.