AMAZON CONNECT FOR HOME WORKING
Looking for the best CCaaS for home working agents?
All you need is Amazon Connect, a laptop and an internet connection.
Amazon Connect is accessible from virtually any location, meaning your business can have a complete, operational contact centre via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact centre roles and activities.
Receive inbound calls
Make outbound calls
Interact from any location
Monitor agents in real time
Coach agents as in the office
Stay aware of any technical issues
View dashboards, run reports
Monitor service levels
Listen to call recordings
10 essential home working considerations for Amazon Connect
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